‌Effective Date: September 28, 2026‌

This Refund and Returns Policy is formally issued by HONEYBEE NEW ZEALAND LIMITED, governing all return and exchange transactions generated from purchases made through our official website HONEYBEE Official Store. At HONEYBEE, we are committed to crafting gentle, clean home fragrances that turn your quiet daily moments at home into comforting rituals, and we design this policy to ensure a fair, transparent post-purchase experience that protects the legitimate rights of both our valued customers and our business. Our priority rule across all post-sales processes is clear and non-negotiable: we do not support any pure “refund only” requests under any circumstances. All valid claims for order adjustments must follow the full product return process outlined in this document.

1. Eligibility for Returns

You are eligible to initiate a valid return request within 30 calendar days from the date you receive your HONEYBEE products, only if your item falls into one of the following supported scenarios:

• The product you received has obvious manufacturing defects, such as a cracked reed diffuser glass base, a leaking essential oil roller bottle, or a completely misprinted fragrance label that does not match the product description on our website.
• The item you received does not match the product variant you explicitly ordered, for example if you selected a lavender reed diffuser but we mistakenly shipped a sandalwood variant to your address.
• The product was severely damaged during the shipping and delivery process, and the damage was not caused by improper use or accidental mishandling after you signed for the package.

To qualify for return, the product must be in its original unaltered condition, with all original packaging, user manuals, spare reeds, dropper accessories, and included free gifts fully intact and attached. Opened reed diffusers, unsealed essential oil bottles, or car fragrance products that have been installed and used in your vehicle will not be eligible for return for hygiene and product safety reasons.

2. Explicit No “Refund Only” Rule

To ensure operational fairness for all customers, we strictly prohibit any requests that ask for full or partial monetary compensation without returning the corresponding physical products to our warehouse. This no “refund only” rule applies to all order scenarios without exception. We will never process any request that asks us to issue a refund while allowing you to keep the purchased items, and no customer service team member has the authorization to approve any such “refund only” application. If you report minor cosmetic imperfections on your product that do not affect normal use of the fragrance, or if you placed an order by accident and the package has already been dispatched, we are unable to offer you a partial or full cash refund without you returning the item to us. In these limited cases, we can provide alternative non-monetary compensation such as exclusive store coupons or free limited-edition fragrance samples, but no direct refunds will be issued when you retain ownership of the products.

3. Return Processing Workflow

All return requests must follow the standardized steps below to be processed smoothly:

1. First, contact our customer support team at sunnlf@honeybeenz.com or call us at +64 6 863 3001 within the 30-day eligibility window, provide your order number, clear photos of the product issue, and a brief description of the reason for your return. Our team will review your request and send you a formal verified return approval notification within 2 working days.
2. After receiving the return approval, ship the complete product along with all included accessories back to our office location at 288 Aberdeen Road, Gisborne, Gisborne 4010, New Zealand. For returns caused by our shipping errors or manufacturing defects, we will reimburse your standard return shipping fees after we receive the package. For voluntary returns due to changed personal preferences, you will be responsible for covering the return shipping costs.
3. Once our warehouse team receives and inspects your returned item, and confirms all eligibility conditions in this policy are met, we will process one of two solutions according to your preference: either send you a brand new replacement product of the same or equal value, or issue a full store credit that can be used for any future purchases across our full collection of reed diffusers, car fragrances, and essential oil storage products.

4. Special Notes

Please note that custom personalized fragrance products that were blended specifically per your custom request are not eligible for return, as these items are uniquely produced for you and cannot be resold to other customers. The total processing time after our team receives your returned package is usually 5 to 7 working days. All customers are strongly advised to inspect their parcels immediately after signing for delivery, so any potential issues can be reported to our support team promptly. If you have any questions or need clarification on any part of this Refund and Returns Policy, feel free to reach out to our team at any time, and we will provide you with clear, patient guidance.