‌Effective Date: September 28, 2026‌

This Shipping Policy is formally issued by HONEYBEE NEW ZEALAND LIMITED to govern all delivery terms, processes, and service standards for orders placed through our official e-commerce website www.honeybeenz.com. Rooted in Gisborne, New Zealand, we specialize in crafting gentle, clean home fragrances that turn quiet everyday moments into comforting rituals, and we have designed this shipping framework to ensure your reed diffusers, car aromatherapy products, essential oil storage accessories, and all other HONEYBEE items are delivered to your door safely, transparently, and efficiently. If you have any questions regarding your shipment, you may reach our logistics support team via email at sunnlf@honeybeenz.com, call us at +64 6 863 3001, or visit our physical office at 288 Aberdeen Road, Gisborne, Gisborne 4010, New Zealand for in-person inquiries.

1. Order Processing Timeline

After you complete your payment on www.honeybeenz.com, our team will verify your order details and conduct pre-shipping quality checks for all selected products before dispatch. For all orders submitted on business days, we will finish full processing and hand over your parcels to our partnered courier services within 1 to 2 working days. Orders placed on New Zealand national public holidays, weekends, or after 5PM local time on working days will be processed on the next following business day. Every item in your order will be carefully wrapped with shock-resistant, eco-friendly packaging materials to prevent leaks, cracks, or damage during transit, especially for our glass essential oil bottles and liquid fragrance products. You will receive an automatic order confirmation email immediately after payment is completed, and a separate formal dispatch notification with your unique tracking number the moment your parcel leaves our warehouse.

2. Shipping Zones and Delivery Timelines

We support shipping services covering both domestic New Zealand destinations and selected international markets for our global customers:

• ‌Domestic New Zealand Orders‌: For all addresses across North Island, South Island, and nearby coastal New Zealand regions, standard delivery takes 2 to 5 working days after dispatch, depending on the distance from our Gisborne warehouse. Rural delivery locations may require 1 to 2 extra working days for final drop-off.
• ‌International Orders‌: For customers located in Australia, Fiji, and other nearby Oceania markets, standard international shipping takes 7 to 12 working days. For customers in North America, the EU, and most Asian regions, delivery times range from 10 to 18 working days. Please note that unexpected customs clearance procedures in your destination country may occasionally extend delivery timelines, which falls outside of our direct control.

You can check real-time location updates for your parcel at any time using the tracking number we send to your registered email, through our courier partner’s official tracking portal.

3. Shipping Fee Rules

We maintain a transparent, tiered shipping fee structure for all orders:

• For all domestic New Zealand orders over 60 NZD, we provide completely free standard shipping. Orders under 60 NZD will be charged a flat rate of 5 NZD for standard delivery.
• For international orders, shipping fees are calculated dynamically based on your destination country and the total weight of your parcel, which will be clearly displayed on the checkout page before you confirm your payment. All international customers are responsible for any applicable import duties, customs processing fees, or local consumption taxes charged by your destination country’s customs authority, as these charges are determined by local regulations and fall outside our operational scope.

For customers who need expedited express shipping to receive their fragrances by a specific date, we offer an optional priority courier service. You may contact our support team before placing your order to get a custom quote for expedited delivery arrangements.

4. Delivery Guidelines and Post-Dispatch Support

All our courier partners will attempt to deliver your parcel directly to the shipping address you provided during checkout. If no one is available to sign for the parcel at the time of the first delivery attempt, the courier will leave a delivery notice at your location, and you will be able to rearrange a re-delivery time or pick up your parcel at the nearest local courier service point as instructed on the notice. We strongly recommend that you double-check that your provided shipping address, contact phone number, and postal code are accurate before submitting your order, to avoid unnecessary delivery delays caused by incorrect information.

In the rare case that your parcel is marked as lost in transit, please contact our support team with your order number and relevant details within 10 working days after the expected delivery date. Our team will work directly with the courier to conduct a full investigation, and once the loss is confirmed, we will arrange a full reshipment of your order at no extra cost to you. If your parcel arrives with obvious exterior packaging damage, please inspect the contents on the spot with the courier present, and take clear photos of any damaged items before signing for delivery. Sharing these photos with our team will help us resolve any related claims quickly for you.