Terms of Service – HONEYBEE

‌Effective Date: September 28, 2026‌

Welcome to the official online platform operated by HONEYBEE NEW ZEALAND LIMITED. These Terms of Service (hereinafter referred to as “Terms”) set out the legally binding rules and agreements that govern your access to and use of our official website www.honeybeenz.com, all related e-commerce functionalities, product browsing pages, shopping cart systems, checkout processes, customer account features, and all other services we provide to visitors, registered users, and purchasers of our curated home fragrance products including reed diffusers, car aromatherapy items, premium essential oil storage solutions, and complementary home scent accessories.

By visiting, browsing, creating an account, submitting inquiries, placing an order, or accessing any part of our website services, you explicitly acknowledge that you have read, understood, and agreed to be bound by every provision outlined in these Terms. If you do not accept any clause within these Terms, you are not authorized to access our platform, use any of our services, or make any purchases from our store.

1. Company Identification and Contact Information

The services on www.honeybeenz.com are owned and operated exclusively by HONEYBEE NEW ZEALAND LIMITED, a New Zealand registered business rooted in Gisborne, dedicated to crafting gentle, clean aromas that turn the quiet everyday moments in your home into comforting, warm rituals. For all service-related inquiries, notices, or claims, you may reach our authorized team through the following official channels:

Registered Physical and Postal Address: 288 Aberdeen Road, Gisborne, Gisborne 4010, New Zealand
Contact Telephone: +64 6 863 3001
Official Contact E-mail: sunnlf@honeybeenz.com

Our operating team carries over 6 years of specialized product experience in the home fragrance industry, curating a catalog of over 450 total products that now serve more than 90,000 happy clients across New Zealand and global markets. We reserve the right to update our service offerings, product lines, and website features at any time, with all changes governed by the latest revised version of these Terms.

2. Account Eligibility and User Registration

To create a registered user account on www.honeybeenz.com, you must be at least 18 years of age, or possess the full legal capacity to enter into a binding contract under the laws of your country of residence. When you submit an account registration application, you agree to provide accurate, complete, and up-to-date personal information, including your full legal name, valid email address, and accurate contact details.

You are solely responsible for safeguarding the confidentiality of your account login credentials, including your unique username and password. You accept full, unqualified liability for all activities, order placements, and actions that occur under your registered account. If you detect any unauthorized access to your account, credential leakage, or suspicious activity, you must notify our team immediately at sunnlf@honeybeenz.com. We will not be held liable for any financial loss or damage arising from your failure to secure your account information in a timely manner. We retain the full right to reject account registration requests, suspend existing accounts, or terminate account access for users who provide false, misleading registration information, or who violate any provisions outlined in these Terms.

3. Acceptable Use of Our Website Platform

When accessing and using www.honeybeenz.com, you agree that you will not:

Copy, reproduce, distribute, publicly display, or modify any of our website content, product images, fragrance formula descriptions, brand design elements, or textual materials without obtaining our explicit prior written consent. All intellectual property rights across our platform remain the exclusive property of HONEYBEE NEW ZEALAND LIMITED at all times.
Use any automated tools, web scrapers, crawlers, or data mining software to extract bulk data from our website for commercial or non-commercial purposes without our formal written approval.
Engage in any activity that disrupts, damages, or overloads the normal operating functions of our website, including but not limited to distributing malicious code, launching denial-of-service attacks, or sending unsolicited bulk communications to our system.
Use our platform for any illegal, fraudulent, or unauthorized purpose, including but not limited to impersonating other persons, submitting false payment information, posting harmful or offensive content, or violating any applicable local, national, or international laws in New Zealand or your country of residence.
Resell, redistribute, or commercially reship our branded products obtained through our e-commerce store without applying for and obtaining an official authorized reseller agreement directly from our team. Unauthorized parallel import or resale of HONEYBEE products outside of our official distribution channels is strictly prohibited.

4. Product Information, Pricing, and Order Processing

We make every reasonable effort to ensure that all product descriptions, fragrance ingredient lists, product imagery, and pricing details displayed on www.honeybeenz.com are as accurate as possible. However, minor discrepancies may occasionally occur due to screen color variations, manual data entry errors, or unplanned product formula adjustments. We do not guarantee that all product details are 100% error-free, and we reserve the right to correct any typographical, pricing, or inventory-related mistakes at any time, even after an order has been submitted.

All displayed product prices on our website are denominated in Euros unless explicitly marked otherwise, and all applicable New Zealand Goods and Services Tax (GST) for domestic orders is already included in the listed price. For international cross-border orders, customers are fully responsible for all applicable import duties, customs processing fees, local consumption taxes, and clearance charges imposed by the regulatory authorities of their destination country. We do not pre-calculate these additional charges at checkout, and these costs fall entirely outside our control.

Once you submit an order and complete the payment process, you will receive an automated order confirmation email sent to your registered email address. This confirmation email only verifies that we have received your order information, and does not constitute a formal acceptance of your binding sales contract. Our team reserves the full right to reject, cancel, or refuse any submitted order for legitimate reasons including but not limited to product inventory shortages, pricing errors, suspicious transaction risk assessment results, or situations where we identify that the purchaser has violated these Terms. If we cancel a fully paid order for any qualifying reason, we will issue a full refund back to your original payment method within 7 working days.

5. Payment Terms and Transaction Security

All payment transactions processed through our website are handled via PCI-DSS certified secure payment gateways that meet the highest global financial data security standards. HONEYBEE NEW ZEALAND LIMITED will never store your full credit card number, CVV security code, or complete financial account details on our local servers, to fully protect your financial information from unauthorized access.

By submitting a payment, you confirm that you are legally authorized to use the selected payment method for the transaction. All completed payments are final once the order enters our formal processing workflow, except for refund situations explicitly permitted under our publicly posted Refund and Returns Policy. If a disputed chargeback request is submitted to your payment provider without a valid, verifiable reason that complies with our post-sales rules, we reserve the right to restrict your future purchasing access to our platform, and take all necessary legal measures to recover any resulting financial losses and administrative costs caused by the invalid dispute claim.

6. Shipping and Delivery Terms

All shipping services provided for your orders are governed explicitly by our publicly published Shipping Policy, which forms a legally binding supplementary part of these Terms. After your order is fully processed and passes our pre-shipping quality inspection, we will dispatch your parcel within 1 to 2 New Zealand local business days, and send you a valid tracking number via your registered email to monitor your shipment in real time.

For domestic New Zealand destinations, standard shipping delivers parcels within 2 to 5 working days after dispatch, while international orders take 7 to 18 working days based on the destination region. Please note that unforeseen customs clearance delays, extreme weather conditions, or courier service operational disruptions that fall outside our reasonable control may extend estimated delivery times, and we will not be held liable for any resulting delays. It is your full responsibility to ensure that the shipping address, contact phone number, and postal code you provide at checkout are complete and accurate. We are not obligated to reship orders that are returned to us due to incorrect, incomplete delivery information you submitted.

7. Return, Refund, and Exchange Rules

All post-sales interactions, including return submissions, exchange requests, and refund applications, must strictly follow the provisions laid out in our official Refund and Returns Policy, which is a core supplementary component of these Terms. We explicitly do not approve any “refund only” requests under any circumstances, and no customer service representative holds authorization to issue a full or partial cash refund when you retain the purchased products.

Eligible return requests must be submitted within 30 calendar days from the date you receive your parcel, and returned products must remain in their original unopened, undamaged condition with all original packaging, accessories, and free included gifts intact. Once our warehouse team receives your returned item and completes the qualifying inspection, we will process your selected solution, either sending you a brand new replacement product of equal value or issuing a store credit that can be used for future purchases on our platform. No direct cash refunds will be issued for any return case that does not fully comply with all requirements specified in our Refund and Returns Policy.

8. Intellectual Property Rights

All content published on www.honeybeenz.com, including but not limited to all brand trademarks HONEYBEE, product names, original fragrance formula documentation, product packaging designs, website interface layouts, original customer testimonial content, images of our reed diffuser and car fragrance products, all textual descriptions, website software codes, page header graphic designs, and video promotional materials, are the exclusive intellectual property of HONEYBEE NEW ZEALAND LIMITED.

You are not granted any license, right, or permission to use our trademarks, copyrighted content, or intellectual assets for any commercial, promotional, or third-party use without our separate written prior authorization. Any unauthorized reproduction, distribution, modification, or commercial exploitation of our intellectual property constitutes a direct infringement of our legal rights, and we reserve the right to take appropriate legal action to pursue full compensation for all resulting losses, including legal fees and administrative costs.

When you submit customer testimonials, product reviews, feedback content, or user-generated content to our website or social media channels, you automatically grant us a non-exclusive, royalty-free, perpetual global license to use, modify, publish, and display that content for our brand promotional, marketing, and product display purposes across all our digital platforms.

9. User Conduct and Prohibited Activities

When using our website and associated services, you explicitly agree that you will not:

Post, transmit, or share any harassing, defamatory, obscene, threatening, or legally inappropriate content through our website contact forms, review sections, or comment areas.
Create false user accounts, submit fake order information, or fraudulently manipulate our discount, promotion, and coupon systems for improper personal gain.
Attempt to bypass, hack, or compromise the security systems of our website, or access data and server areas that you are not explicitly authorized to enter.
Copy our product listings, pricing structures, or original fragrance descriptions to publish on third-party competing e-commerce platforms for unfair commercial competition.
Use our products for any improper, illegal purpose that violates public safety regulations, including misusing concentrated essential oils in unapproved dangerous devices that may create fire hazards or personal injury risks.

We reserve the full right to immediately terminate your user account, block your access to our entire website, and cancel all pending unpaid or paid orders if we confirm that you have participated in any of the prohibited activities listed above.

10. Disclaimer of Warranties

Our website and all provided services are offered on an “as is” and “as available” basis. HONEYBEE NEW ZEALAND LIMITED makes no explicit or implied warranties that our website will operate uninterrupted, completely error-free, or 100% free from undetected cybersecurity vulnerabilities. We do not guarantee that our website servers, email notification systems, or e-commerce functionalities will fully meet all your specific personal or business requirements.

To the maximum extent permitted by New Zealand law, we explicitly disclaim all implied warranties, including but not limited to implied warranties of merchantability, fitness for a specific particular purpose, and non-infringement of intellectual property rights. Our product descriptions and scent recommendations are provided for general reference only, and we do not guarantee that any specific fragrance product will fully match your personal taste preferences, or that no individual user will experience allergic reactions to natural essential oil ingredients. We always advise users to carefully check ingredient lists before use, especially if you have known sensitivities to aromatic compounds.

11. Limitation of Liability

Under no circumstances shall HONEYBEE NEW ZEALAND LIMITED, our directors, employees, business partners, or authorized representatives be held liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of our website, our products, or our services, including but not limited to lost profits, lost business revenue, business interruption losses, or data loss claims. The maximum total aggregate liability that we may incur to you for any and all claims arising from these Terms shall never exceed the total purchase amount you have actually paid to us for the specific order that gives rise to the claim.

This limitation of liability clause applies fully even if we have been advised of the possibility of potential damages beforehand, and remains fully enforceable under all applicable legal jurisdictions to the maximum extent permitted by law.

12. Governing Law and Dispute Resolution

These Terms of Service, all supplementary policies referenced within this document, and all contractual relationships between you and HONEYBEE NEW ZEALAND LIMITED shall be exclusively governed, interpreted, and construed in accordance with the laws of New Zealand, without regard to its conflict of law principles.

Any dispute, controversy, or claim arising out of or related to these Terms, your use of our website, or your product purchase transactions shall first be submitted to good faith, amicable negotiation between both parties for a period of no less than 30 days. If the dispute cannot be resolved through friendly negotiation within that period, you and we both agree that exclusive jurisdiction for all proceedings shall rest with the competent courts located in Gisborne, New Zealand.

13. Modifications to Terms of Service

We reserve the unilateral right to update, amend, revise, or modify these Terms of Service at any time at our sole discretion. When material changes are made to these provisions, we will post the revised version on the www.honeybeenz.com Terms of Service page with a clearly marked new effective date. Your continued access to our website, browsing activities, or placement of new orders after the stated effective date of the revised Terms will constitute your full, unconditional acceptance of all updated changes. If you do not agree to the revised version of the Terms, you must immediately cease all use of our website and services.

14. Termination of Service

We reserve the right to immediately suspend, restrict, or terminate your user account access and your ability to use all parts of our e-commerce services at any time, without prior advance notice, for reasons including but not limited to your material breach of any clause outlined in these Terms, your failure to pay outstanding order fees, your engagement in fraudulent or illegal activities, and requirements issued by law enforcement or regulatory authorities. Upon service termination, all your rights to access our website will immediately cease, and all pending order disputes, post-sales processes, and outstanding payment obligations shall still remain in full legal effect.

15. Miscellaneous Clauses

These Terms of Service, together with our published Privacy Policy, Refund and Returns Policy, and Shipping Policy, constitute the full, complete, entire agreement between you and HONEYBEE NEW ZEALAND LIMITED, and supersede all previous oral or written informal understandings, communications, or agreements related to your use of our website. No failure by us to exercise or enforce any right or provision within these Terms shall constitute a valid waiver of that specific right or provision. If any individual clause within these Terms is found by a competent court to be invalid, unlawful, or unenforceable, the remaining clauses of these Terms shall remain in full force and legal effect, and shall not be affected in any way.

If you have any questions about these Terms of Service, please contact our team at sunnlf@honeybeenz.com, or call us at +64 6 863 3001 for clarification.